PB has long been committed to providing high-quality services—and high-quality processes for service delivery.

Our firm issued a Quality Initiative in 1991, underscoring PB's long-standing focus on the principles of Total Quality Management. Our efforts will facilitate achieving our ISO 9001 certification—just the next chapter in our continuous efforts at self-improvement.

Senior management regularly participates in quality reviews and is apprised of quality improvement meetings and corrective action teams. Additionally, all employees receive extensive TQM training, as mandated by our leadership.

Quality as policy

PB follows the corporate quality standards of our Quality Manual. We also adhere to the guidelines of several operating entities, including:

• New York Office Quality System Manual
• New England District Quality System Manual
• PB Transit & Rail Systems, Inc. Quality System Manual and Procedures

Our detailed operating procedures are documented in publications such as:

• Project Management Policies and Procedures Manual
• PBCS Resident Engineer and Field Office Procedures Manuals
• Human Resources Policies and Procedures Manual
• Administrative Policies and Procedures Manual